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Extena EU
  • About Extena
    • Extena leading development
    • A complete range
    • Safe supplier
    • Quality at the highest level
    • Best raw material
  • Application areas
    • Application areas
    • Water & Sewage
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    • Industry
    • High pressures
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    • Customized pipe fittings
  • Our products
    • Choosing the right pipe
    • Standard pipe PE100 RC
    • Multilayer pipes
      • Multilayer pipes
      • SLM – With sheath
      • SLM DCT – With function test
      • SLM DCS – With monitoring
      • HexelOne – For high pressure
      • SLA – Permeation barrier
      • 3L – With monitoring
    • Cable protection pipes
      • Cable protection pipes
      • SRS Cable protection pipes
      • SRE-P Cable protection pipes
      • Optical fibre Cable protection pipes
      • Other Cable protection pipes
    • Polarpipe – Frost protected
    • Pipes for relining
      • Pipes for relining
      • egeLiner
      • egeModul
    • Special pipes
      • Special pipes
      • egeFuse – Gravity pipeline SN16
      • egeStatic – Electrostatic resistance
      • egeTherm® High-T for high temperatures
      • egeSlurry® with protective interior
      • High pressure pipes PE100 RC homogeneous
      • Blast hole liner pipe
      • Marking posts
    • Pipe fittings
      • Pipe fittings
      • Injection moulded polyethylene pipe fittings
      • Machined polyethylene pipe fittings
      • Segment welded polyethylene pipe fittings
      • Seamless polythene bends
      • Arc welding parts
      • Flange joints
      • Pipe fittings for our pipe systems
      • Customized pipe fittings
  • Manufacturing & Quality
    • Higher requirements than standard
    • PE100 RC
      • PE100 RC
      • Pipe laying PE100 RC
    • New installation methods
    • High strength sheath
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      • Certifications & Approvals
      • Nordic Poly Mark
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      • PAS 1075
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      • 3.1 Certificate
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Menu
  • About Extena
    • Extena leading development
    • A complete range
    • Safe supplier
    • Quality at the highest level
    • Best raw material
  • Application areas
    • Application areas
    • Water & Sewage
    • Gas
    • Mines
    • Industry
    • High pressures
    • Special applications
    • Customized pipes
    • Customized pipe fittings
  • Our products
    • Choosing the right pipe
    • Standard pipe PE100 RC
    • Multilayer pipes
      • Multilayer pipes
      • SLM – With sheath
      • SLM DCT – With function test
      • SLM DCS – With monitoring
      • HexelOne – For high pressure
      • SLA – Permeation barrier
      • 3L – With monitoring
    • Cable protection pipes
      • Cable protection pipes
      • SRS Cable protection pipes
      • SRE-P Cable protection pipes
      • Optical fibre Cable protection pipes
      • Other Cable protection pipes
    • Polarpipe – Frost protected
    • Pipes for relining
      • Pipes for relining
      • egeLiner
      • egeModul
    • Special pipes
      • Special pipes
      • egeFuse – Gravity pipeline SN16
      • egeStatic – Electrostatic resistance
      • egeTherm® High-T for high temperatures
      • egeSlurry® with protective interior
      • High pressure pipes PE100 RC homogeneous
      • Blast hole liner pipe
      • Marking posts
    • Pipe fittings
      • Pipe fittings
      • Injection moulded polyethylene pipe fittings
      • Machined polyethylene pipe fittings
      • Segment welded polyethylene pipe fittings
      • Seamless polythene bends
      • Arc welding parts
      • Flange joints
      • Pipe fittings for our pipe systems
      • Customized pipe fittings
  • Manufacturing & Quality
    • Higher requirements than standard
    • PE100 RC
      • PE100 RC
      • Pipe laying PE100 RC
    • New installation methods
    • High strength sheath
    • Certifications & Approvals
      • Certifications & Approvals
      • Nordic Poly Mark
      • DK-VAND
      • FI
      • PAS 1075
      • KIWA
      • TÜV
      • DVGW
      • 3.1 Certificate
  • Sustainabilty
    • Sustainabilty
    • Our products
    • Our raw material
    • Recycling
    • Renewable energy
    • Sustainable transport
  • Contact us
    • All contacts
    • Sales
    • Product Management
    • HR
    • Finance
    • Management
    • Manufacturing

General Terms and Conditions

General Terms and Conditions

(Issued 01/01/2023)

Extena AB applies the following general terms and conditions for delivery of its products:

Prices
All prices in Extena’s price lists are exclusive of VAT. Packaging materials such as plastic film, spacers and cable ties are included, in addition to the pallets and collars specified as freight packaging below.

Packaging
All products will be delivered packed in the quantities specified in Extena’s price lists.

Charges and returns of freight packaging
Pallets, collars and drums will be charged as follows:
  • Euro pallet 150 SEK/pc
  • Pallet collar 101 SEK/pc
  • Lid for pallet collar 67 SEK/pc
  • Disposable pallet 90 SEK/pc
  • Pallet 118x118 240 SEK/pc
  • Pallet 120x87 106 SEK/pc
  • Pallet 165x165 320 SEK/pc
  • Pallet 220x220 430 SEK/pc
  • Crate frame 90 SEK/pc
  • Pallet 110,5x104x140 330 SEK/pc

    For marking/snow posts

  • Pipe drum 2440 4,000 SEK/pc
  • Pipe drum 2200 3,500 SEK/pc
  • Pipe drum 1600 2,500 SEK/pc
  • Pipe drum plywood (K10) 735 SEK/pc
  • Divider 2200 2,500 SEK/pc

Pallets and collars returned to Extena in undamaged condition will be credited as follows:

  • Euro pallet 125 SEK/pc
  • Pallet collars 90 SEK/pc
  • Pipe drums -20%

    Pipe drums (returned drums). Above price list -20%

VAT will be added.

Orders for special items
When ordering special products outside the range specified in Extena’s price lists, a drawing/sketch must be drawn up. The drawing/sketch must be approved by the customer before production begins.

Setup costs
Setup costs may be charged for non-stock products based on the size of the order.

Delivery terms
Deliveries will be EXWORKS according to Incoterms 2020. Transport will be arranged by Extena.

Unless otherwise agreed, quotations will be for undivided orders, unloaded in full vehicles on drivable roads.
The customer must provide appropriate equipment for unloading of the goods ordered. If unloading assistance is required, this must be agreed at the time of order.

The delivery address must refer to an unloading place. Extena AB reserves the right to charge any additional costs from the carrier regarding waiting times for unloading, re-routing to another address, multiple unloading places, unloading by truck-mounted crane, etc.

Specified delivery times will apply subject to prior sale. A definitive delivery time must be specified in case of written orders. Unless otherwise agreed, quotations will be for undivided orders, unloaded in full vehicles on drivable roads.

Delivery times
Specified delivery times will apply subject to prior sale. A definitive delivery time must be specified in the order confirmation in case of written orders.
For more information about loading and unloading days, please contact Extena’s customer service.

Complaints
All product complaints must be notified in writing to Extena no later than 8 days after receipt, otherwise according to AA VS09, Cable/Telecom: ALEM 2009.

Returns
Goods can be returned after special approval, reference to the original invoice/order and receipt of a return number from Extena’s customer service. Customised and non-stock items cannot be returned. Returns must always be accompanied by a specified packing slip including sender information and Extena’s return number. Products and packaging must be in full resalable condition upon arrival at Extena.
Products must be returned within 6 months of the original order date.

Credits for returned goods
Returns that do not include a specified packing slip, sender information and Extena’s
return number will not credited.
If the return is due to an error caused by Extena, the invoiced amount will be credited. Return shipping must be arranged by the purchaser but will be paid for by Extena.
Where items from Extena’s product range are returned with reference to the original invoice/order, the invoiced amount will be credited less a return fee of 30%, otherwise 40%. Return shipping must be arranged and paid for by the sender.

Payment terms
Payment for delivered goods must be received by Extena no later than 30 days from the invoice date. Interest on arrears will be charged according to the Swedish Interest Act.

Quotations
Quotations remain valid for a period of 30 days from the quotation date unless stated otherwise.

Other
Order values less than SEK 1,000 net (excl. packaging) shall incur an additional handling fee of SEK 250.

Separate terms and conditions apply for Plumbing/Water/Sewage: AA VVS09 and Cable/Telecom: ALEM 2009.

 

Download General Terms and Conditions >

Head office

Extena AB

Storlidenvägen 5

SE-935 93 Norsjö

SWEDEN

Telephone +46 (0)918-333 70

info@extena.se

www.extena.com

Corp. Reg. No. 556458-4448

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Extena Finland

Telephone +358 2 7249353

info@extena.fi

www.extena.fi

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Extena Norway

Telephone +47 483 42 558

info@extena.no

www.extena.no

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